Website publisher
In accordance with French law no. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (LCEN), the details of the publisher of the website vtc-perpignan.fr are as follows:
Publisher details
Design and development
Le site vtc-perpignan.fr was designed, developed and styled by:
Designer & developer
Hosting
The vtc-perpignan.fr website is hosted by:
Hosting provider
Intellectual property
All content on the vtc-perpignan.fr website (texts, images, graphics, logo, icons, sounds, software…) is the exclusive property of GETURCAB — RÉSERVATION VTC TAXI PERPIGNAN, except for items whose rights belong to third parties.
Any reproduction, representation, modification, publication or adaptation of all or part of the elements of the website, by any means or process whatsoever, is prohibited without the prior written authorisation of GETURCAB — RÉSERVATION VTC TAXI PERPIGNAN.
Any unauthorised use of the website or its content will be deemed to constitute infringement and prosecuted in accordance with articles L.335-2 et seq. of the French Intellectual Property Code.
Limitation of liability
GETURCAB — RÉSERVATION VTC TAXI PERPIGNAN cannot be held liable for direct or indirect damage caused to the user's equipment when accessing the vtc-perpignan.fr website, resulting either from the use of equipment that does not meet the specifications, or from the appearance of a bug or an incompatibility.
GETURCAB — RÉSERVATION VTC TAXI PERPIGNAN likewise cannot be held liable for indirect damage arising from use of the website. Interactive areas are available to users. GETURCAB — RÉSERVATION VTC TAXI PERPIGNAN reserves the right to remove, without notice, any content deemed contrary to applicable law.
The website may contain hyperlinks to other sites. GETURCAB — RÉSERVATION VTC TAXI PERPIGNAN exercises no control over those sites and accepts no responsibility for their content.
Governing law and jurisdiction
Any dispute relating to the use of the vtc-perpignan.fr website is governed by French law. Except where the law does not permit it, exclusive jurisdiction is granted to the competent courts of Perpignan.
Contact & complaints
For any question or complaint regarding the website, you can reach us:
- By email: contact@vtc-perpignan.fr
- By phone: +33 7 61 70 44 67
- By post: 11 rue des Glaïeuls, 66000 Perpignan, France
In accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and the amended French Data Protection Act no. 78-17 of 6 January 1978, we are committed to protecting your personal data.
Data controller
The controller of the data collected via the vtc-perpignan.fr website is:
Data controller
Data collected
As part of our chauffeur booking services, we collect the following data:
Data you provide
- Identity First and last name
- Contact Phone number and email address
- Journey Pick-up address, destination, preferred date and time
- Trip Number of passengers, luggage, options (child seat, name sign…)
- Message Any additional information you choose to enter
Data collected automatically
- IP address and browsing data (via server logs)
- Browser type and operating system
- Pages visited and time spent (via analytics tools)
Purposes of processing
Your data is processed for the following purposes:
- Processing and managing bookings — legal basis: performance of the contract
- Communication about your ride (confirmation, chauffeur's details) — legal basis: performance of the contract
- Improving our services — legal basis: legitimate interest
- Compliance with legal obligations (invoicing, accounting) — legal basis: legal obligation
- Sending commercial information with your consent — legal basis: consent
Your personal data is never sold to third parties. It is shared only with the people strictly necessary to carry out your ride (the assigned chauffeur, payment providers).
Retention periods
Your data is kept for the following periods:
- Booking data : 3 years from your last ride
- Invoicing data : 10 years (statutory accounting obligation)
- Marketing data : 3 years from the last contact
- Connection logs : 12 months
Once these periods expire, your data is deleted or anonymised.
Data recipients
Your data may be shared with the following recipients:
- Partner chauffeurs — to carry out your ride
- Payment providers (Stripe, PayPal…) — for secure transaction processing
- Hosting provider (OVH SAS, France) — for data storage
- Competent authorities — where required by law
Every processor is bound by a contract guaranteeing GDPR compliance.
Your rights
Under the GDPR, you have the following rights over your personal data:
- Right of access (art. 15 GDPR) — obtain a copy of your data
- Right to rectification (art. 16 GDPR) — correct inaccurate data
- Right to erasure (art. 17 GDPR) — request the deletion of your data
- Right to restriction (art. 18 GDPR) — restrict processing
- Right to portability (art. 20 GDPR) — receive your data in a structured format
- Right to object (art. 21 GDPR) — object to certain processing
- Right to withdraw your consent at any time
To exercise these rights, contact us at: contact@vtc-perpignan.fr or by post at 11 rue des Glaïeuls, 66000 Perpignan, France.
We will reply within one month at most. If our reply does not satisfy you, you can lodge a complaint with the CNIL :
CNIL — the French data protection authority (Commission Nationale Informatique et Libertés)
Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction:
- Secure HTTPS connection (SSL/TLS certificate)
- Data access restricted to authorised persons only
- Payments handled by PCI-DSS-certified providers (Stripe)
- Regular backups and secure hosting
Minors
Our services and our website are not intended for people under 18. We do not knowingly collect personal data about minors without the prior consent of their parents or legal guardians.
Exercise your GDPR rights
Any request concerning your personal data will be handled within 30 days.
Contact the DPOWhat is a cookie?
A cookie is a small text file placed on your device (computer, tablet, smartphone) when you visit a website. It lets the site remember your preferences, analyse traffic or provide essential features.
In accordance with the ePrivacy directive and the recommendations of the CNIL, some cookies require your prior consent. You can manage your preferences at any time.
Cookies used on this site
Strictly necessary cookies
These cookies are essential to the operation of the site. They cannot be switched off. They store no personally identifiable information.
- Language preference (
vtc-lang) — remembers your chosen language (FR/EN/ES), duration: session + 1 year - User session — keeps your browsing session alive
Analytics cookies (with consent)
With your consent, we may use audience analytics tools to understand how visitors use our site, with the aim of improving it.
- Anonymised traffic statistics
- Most visited pages, average session length
Display resources
Fonts and icons are hosted on our own servers. Displaying them triggers no request to any third party and sets no cookie.
Third-party services used by the booking form
Two external services are contacted only when you fill in the booking form. They are not loaded when a page opens: no data is sent to them until you actively start typing.
- Google Places (Google Ireland Ltd.) — address autocomplete. Activated when you click into an address field. It then receives your input and your IP address. Google privacy policy
- OSRM (open-source project) — route calculation for the fare estimate. Called once pickup and drop-off addresses are selected. It receives the trip coordinates and your IP address.
These operations are necessary to deliver the service you request (estimating a ride). If you would rather avoid them, you can book by phone or e-mail.
Managing your preferences
You can control and manage cookies at any time via:
Your browser settings
Disabling certain cookies may affect how the site works, in particular the booking and language-selection features.
Cookie retention periods
- Session cookies : deleted when you close your browser
- Language cookie (
vtc-lang): 12 months - Analytics cookies : 13 months maximum (CNIL recommendation)